What is the difference between virtual cardsand physical cards?
Both virtual cards and physical cards support online payment once linking to the third party APP, while physical cards can also be used in most ATMs and POS terminals. The virtual card can be activated and used within 48 hours, and the physical card generally takes 1-2 months for production and delivery.
How do Iapply for Hypercard?
This is HyperCard application tutorial for your reference: https://hyperpayhelp.zendesk.com/hc/en-us/articles/360001612315--HyperCard-Application-Tutorial
① Application requirements:
It only supports passport for application, and the id card is invalid. One passport can only be used to apply for one card of different type, so a passport can apply for one USD physical card, one USD virtual card, one EURO physical card and one EURO virtual card.
1) The handheld photos and ID photos uploaded must be sure to keep the information of the passport clearly visible and intact. At the same time, in the handheld photos, the face of the applicants must be exposed completely, and the photos must be in color.
2) The passport must be at least 12 months away from expiry, and the information filled in when applying should be consistent with the information on the passport.
③ Review results:
After the photo is submitted,, the bank will review it within 24 hours. After your application is approved, the card status will be displayed as "creating"; if it failed, it will be notified on the app, and the reason for the failure will be displayed on your HyperCard page. Please resubmit after re-shooting the photos following the requirements.
How can I checkwhether the application is completed?
HyperPay app supports viewing application records on the HyperCard page, including (application card type, application time, review status). The application status can be "Passed", "Review Failed", and "Reviewing". Generally, the bank will give the review result within 24 hours. Please check your review result in time.
How can I request the refund if I don’t want the card when my card application failed the review?
The refund is currently only available to USD physical cards and USD virtual cards. If you have mistakenly applied for a wrong card, and you have already paid, meanwhile your application review is failed, you can request the refund yourself in HyperCard. The refund will be sent to your HyperPay account within 24 hours. Please note the refund is not allowed when your application has been successfully approved. Therefore, please make sure the type of card you apply for is the type you want. Euro card currently cannot support refunds.
How long does it take to make the card? How can Itrack my package?
When the status of your card is displayed from "applying" to "creating", it means that the card is being produced. Generally speaking, it takes 1-2 months (without the interference from force majeure such as epidemic and customs deduction) for physical cards to be produced and sent. If you haven’t received your package after the estimated time, you can provide your email address for the customer service and ask them to check. If your card has been sent, the customer service will give you the tracking number and the URL available for inquiry.
Why does it take 100u to send cards abroad?
Because we have cooperated with DHL, Fedex and other couriers to provide faster and safer delivery services.
What should I do if I have not received the packageand Iwant to change the receive address?
Before your card has been sent out, and it still shows "creating" on the APP, you can directly change your information in the app. After the change, you can reconfirm with the customer service whether the address has been changed. Once the card is sent, you cannot change the address. At the same time, when we send the card, if we find that your address is incomplete, we will contact you by email to provide a complete address. Please fill in the delivery address carefully and pay attention to your email.
How do Iactivate my card after receiving it?
This is the tutorial to activate the physical card:
When taking the photo to activate the card, you need to hold the plastic card in one hand, hold the passport in the other hand, and completely expose your face. Please make sure that the information of the passport and the plastic card number on the photo is clearly visible and intact.
After the photo is submitted, the bank will review it within 48 hours. After it is approved, the card status will be displayed as "deposit"; if it failed, it will be notified on the app, and the reason for the failure will be sent to your email. Please resubmit after re-shooting the photo following the requirements.
Tutorial of activating EURO virtual card
After the card review is passed, please check your email. The bank will send the cvv, part card number, and activation website and other information to your email. If you do not receive such an email, please contact customer service to resend it.
Tutorial of activating USD virtual card
After the card review is passed, please check your email. Railone bank will send information such as activation website to your email. If you do not receive such an email, please contact customer service to resend it, or you can log in to the following website: https://customer .railone.io/#/login
Please use the card sign-up email to register in the above website and complete the activation process. After activation, you can view the complete card number and cvv.
How can I deposit? When will the depositarrive?
Open HyperPay App, enter the HyperCard page, and you can select the applied card to deposit. The currencies currently supported for deposit include BTC, ETH, USDT, and more will be supported in the future. On the working day, the deposit will be completed within 24 hours, but on the non-working day, the deposit processing will be postponed to the working day. For USD physical card, the first deposit will be automatically deducted a certain amount for the annual fee of $60.
How can Icheck balance and transaction records?
We support checking the card balance and transaction records in the card information page.
How to check the complete card numberof the EUROvirtual card and the USD virtual card?
- The complete card number of Euro virtual card is in your card informationpage. Click on the “Complete information”, you will see the complete card number of your card.
- The complete card number of USD virtual cardcan be viewed on https://customer.railone.io/#/loginafter the activation is completed. Our APP will also access the card information.
Why is the address information displayed in the Euro card information page not mine? Can I make changes?
When we help you apply for a Euro card, we automatically assign a virtual address in the EU region. When you make online purchases, if you need to fill in the billing address, please use the address displayed in the APP so that your card can be used normally.
Can HyperCard be linkedto the Internet platform for consumption?
HyperCard supports the use of most Internet platforms, but those platforms need to support VISA and MasterCard payment. If there is any unsuccessful payment, you can contact customer service for help by providing the screenshot, card type, and the card issuing email.
What should I do if the HyperCard doesn’t work when it is used in an ATM, online storesor offline stores?
ATM machine: Please first confirm whetherit supportvisa card, and the password you enter is correct. If there is nothing wrong with them, please provide your card issuing email address and ATM machine model to the customer service, as well as a photo of the ATM machine failure prompt, then the customer service will contact the bank to handle it for you.
Online store: Please first confirm whetherit supportvisa or MasterCard, and the password you enter is correct. If there is nothing wrong with them, please provide your card issuing email address and the URL of the online store to the customer service, then the customer service will contact the bank to handle it for you.
Offline store: Please first confirm whetherit supportvisa card, and the password you enter is correct. If there is nothing wrong with them, please provide your card issuing email address, your country and city, the name of the offline store, and your consumption purposes, the customer service will contact the bank to handle it for you.
What does the “More operations” button mean? Why do I see“Suspend”?
A:This means that you can apply for freezing your card by yourself. If your card is lost and you are worried about your assets being stolen by others, you can apply to the bank to freeze the card right now, wait for your card to be retrieved, and then apply to the bank for unfreezing. So when you see this status but did not apply for this, it does not mean that your card has been frozen.
Suspend : Apply to the bank to freeze your card, when your card is abnormal
Unfreeze: Apply to the bank to unfreeze your card. you can do this when your card is frozen because of a wrong password input or other reasons.
Report loss: When your card is lost, please report the lost card to the bank in time.
Reset password: Euro cards don’t support modifying PIN code. If USD cards need to modify the PIN code for some reasons, you can click this. After the modification, please contact HyperPay customer service who can contact the bank to process this operation. After the modification is successful, the bank will deduct 20USDT from your card balance as a service fee.
Replace card: When your card is lost and you want to reissue a new card, you can click this. However, it is not available to Euro cards.
Supple mentary notices
Due to different policy and political reasons of countries, the high-risk regions where applications are restricted are not fixed. Currently, the restricted countries for applications are: Mainland China, Barbados, Ghana, Haiti, Iraq, Jamaica, Jordan, Malta, Mauritius, Morocco, Nicaragua, Pakistan, Romania, Syria, Trinidad and Tobago, Uganda, Bahamas, Turkey, Cuba, Somalia, Albania, Panama, Burkina Faso, Montenegro, Fiji, Russia. Users in the above regions who have completed the application and received the card, except in Russia, will not be affected by the current restrictions. ; the users who have successfully applied but have not yet received the card may not be able to receive the card for there is a small probability that the card cannot be made. If it is confirmed that the card is not allowed to be made, HyperPay will notify you to request a refund via email. Thank you for your understanding.