If you hold digital assets on other exchanges or wallets and wish to transfer them to your HyperPay wallet, you can choose the【Deposit】option to deposit the assets into HyperPay.
Here is how to deposit assets into HyperPay:
WEB
- Log in to the HyperPay website, search the personal centre logo in the upper right corner, click on 【Assets】 below, and enter the asset management section.
- Select the cryptocurrency you want to deposit; for example, USDT. Click the recharge button to view the supported networks and address for USDT.
- First, you need to select the network for the deposit. It is important to ensure that the selected network type matches the network type of the withdrawal platform. For example, if the network type of the address you obtained is TRC20, then the withdrawal platform also needs to select TRC20 for the withdrawal.
4. After selecting the network, you can either import the address using the QR code below or copy the address provided and enter it into the withdrawal address field on another platform to complete the deposit.
APP
- Open the HyperPay app and tap the "Deposit" button to enter the deposit interface.
- Select the cryptocurrency you want to deposit and choose the network type to obtain the deposit address for that cryptocurrency.
- Copy the address and paste it into the withdrawal address field on another platform to complete the deposit.
Here are the Important Notes:
1. **Network Type**: Ensure you select the correct network type for the deposit. The network on the receiving platform must match the network selected on HyperPay to ensure the funds are credited. For example, if the USDT address you obtained from HyperPay uses the TRC20 network, you should also select TRC20 on the receiving platform.
2. **Memo/TAG**: Some cryptocurrencies require you to fill in a memo/TAG when depositing. Make sure to provide this information if required; failure to do so may result in the deposit not being credited.
3. **Minimum Deposit Amount**: The minimum deposit amount is 0.1 USDT (TRC20). Deposits below this amount will not be credited and cannot be recovered.
How to Withdraw From Hyperpay Account
If you want to withdraw assets from your account to another exchange or wallet, or transfer them to another HyperPay account, you may use the platform's withdrawal feature.
Blockchain Transfer
If you want to withdraw digital assets from HyperPay to another platform or exchange, you can choose to withdraw using an address.
First, before making a withdrawal, you need to transfer the cryptocurrency you wish to withdraw to your asset account.
App
1. Open the HyperPay app, tap the "Withdraw" button, select the cryptocurrency you want to withdraw, and enter the withdrawal interface. For example, let's use USDT.
2. In the withdrawal interface, you need to select the blockchain network, enter the recipient's address, and specify the amount:
- Blockchain Network: Ensure it matches the network selected on the receiving platform. If the receiving platform's deposit address is on the TRC20 network, you must also select the TRC20 network here; otherwise, the funds will not be credited.
- Address: You can either copy and paste the address directly or add it by scanning the QR code.
3. After confirming that your information is correct, you can proceed to initiate the withdrawal request.
4. If you want to transfer cryptocurrency to another HyperPay user account, you can select the 【To HyperPay Account】 option and enter the recipient's account email or phone number to complete the transfer.
Notice:
When making internal transfers, please verify the recipient's phone number or email address to avoid transferring to the wrong account
Important Notes
1. Once a withdrawal request is approved, it cannot be cancelled. Please carefully verify the cryptocurrency address and other details before submitting.
2. The withdrawal network must match the network of the address. Using the wrong network may result in the withdrawal not being credited.
3. Some cryptocurrencies require a MEMO/TAG to be included for the withdrawal to be processed. If a MEMO/TAG is required, please fill it out as instructed to avoid any issues with the withdrawal not being credited.